Refund policy
325 Harmony, we take pride in creating quality handmade and digital products. Please read our policy carefully before making a purchase.
Digital Products (No Refunds)
All digital products are final sale.
Due to the nature of digital downloads, we do not offer refunds, exchanges, or cancellations once a purchase has been completed.
This includes:
- Templates
- Digital designs
- eBooks
- Downloadable files
Please review all product details before purchasing.
Physical Products (Handmade Items)
All physical items are handmade and/or custom, so:
- All sales are final
- No refunds or exchanges are accepted
Damaged or Incorrect Items
If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery.
You must include:
- Your order number
- Clear photos of the item and packaging
Once reviewed, we will determine if a replacement will be issued.
Order Cancellations
Orders cannot be canceled once they have been processed or production has started.
Contact Us
For any concerns, please email:
325harmony@gmail.com